Store Building Packages (One-Product Store, Niche Store)
We strive for your complete satisfaction with our services. If the delivered store does not meet your expectations, you may request revisions or a refund.
To initiate a request for revisions or a refund for store building services, please notify us within 24 hours of receiving your store. You can send the request via email (support@dropbuild.com), live chat, or our contact form.
Once you accept the store, full ownership will be transferred to you, and the eligibility for revisions or refunds for store building services will no longer be valid.
Eligibility for revisions or refunds for store building services is not valid if any of the following conditions are met:
- Your request was sent more than 24 hours after we sent the store for inspection;
- Your request was submitted after you have already requested and received revisions for your store;
- You have been granted staff member/admin access to the store;
- You have received marketing materials, graphics, or social media content.
Ongoing Services (Ads Management, Store Management, Hands-Off Package)
Ads Management, Store Management, and the Hands-Off Package are refundable only within 24 hours of ordering, so that an order placed by mistake can be reversed. After this 24-hour period, these services are non-refundable.
These services are rendered in real time. From the moment your order is placed, our team begins work on your account — setting up tracking and ad accounts, producing ad creative, and building and launching campaigns — so the deliverable is being produced continuously rather than handed over at a single point in time. For this reason, the refund window is tied to the date of your order rather than to a delivery date.
The Hands-Off Package includes a store build. Because the Hands-Off Package is an ongoing monthly service, the store included in it is covered by the 24-hours-from-ordering window described in this section, and not by the 24-hours-from-delivery window that applies to the standalone One-Product Store and Niche Store packages.
You may cancel a monthly service at any time to stop future renewals, as described in our Terms and Conditions. Cancelling prevents the next renewal charge; it does not refund the billing period already in progress.
Please also note that advertising budget is paid by you directly to the advertising platform and is separate from our management fee. Ad spend is not held or controlled by Dropbuild.com and is not refundable by us. See our Purchase Agreement for details.
Payment Processing Fee
Please note that in the event of any refund, a payment processing fee of $29 will be deducted from the total refund amount. This fee is charged by our payment processors when we receive your payment.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to support@dropbuild.com, use our live chat, or fill out our contact form.
- Provide Details: Clearly state your order number, the service for which you are requesting a refund, and the reason for your request.
- Review: Our team will review your request based on the eligibility criteria outlined above.
- Processing: If your refund is approved, it will be processed within 5-10 business days to your original method of payment, less the $29 payment processing fee.
Other scenarios in which you are eligible to request a refund include: If Dropbuild is unable to accept or complete your order, you will be eligible for a refund.
Our goal is to deliver your orders as promptly as possible, typically within 7-10 business days. During this period, we will send you a list of niches and products to choose from. Kindly note that the time spent waiting for your reply does not count towards the duration during which we work on your project, as we have no control over it.
If you have any additional questions, please do not hesitate to reach out to us via email (support@dropbuild.com), live chat, or our contact form.
