100% satisfaction guarantee
Our 100% satisfaction guarantee ensures that if you are dissatisfied with the store we've created for you, you can request revisions or a refund.
To take advantage of this warranty, please notify us within 24 hours of placing your order that you would like to review the store before we finalize it for you. We will then provide you with all the necessary materials for the review process. You can inform us via email (support@dropbuild.com), live chat, or by using our contact form.
Please note that the warranty is not valid if any of the following conditions are not met:
- You did not inform us within the first 24 hours of placing an order that you would like to review the store.
- Your warranty request was sent more than 24 hours after we sent the store for inspection.
- Your warranty request was submitted after you requested revisions for your store.
- You have been granted administrator access to the store.
- You have received marketing materials, graphics, or social media content.
Please note that in the event of refunds, a payment processing fee of $34.99 will be deducted from the total refund amount. This fee is charged by our payment processors when we receive your payment.
Other scenarios in which you are eligible to request a refund include:
- If Dropbuild is unable to accept or complete your order, you will be eligible for a refund.
Our goal is to deliver your orders as promptly as possible, typically within 7-10 business days. During this period, we will send you a list of niches and products to choose from. Kindly note that the time spent waiting for your reply does not count towards the duration during which we work on your project, as we have no control over it.
Should you have any additional questions, please do not hesitate to reach out to us via email (support@dropbuild.com), live chat, or our contact form.
